Late Arrivals and No Show Policy at Chiquita Animal Hospital

Unfortunately, like other businesses, we also have the occasional late arrival or no-show appointment. We do try and manage these as apart from impacting on those who have arrived on time for their appointment, it has a negative impact on the medical team. Often there are cases being treated in hospital and the staff attempt to schedule their day to ensure that they can meet the needs of those patients as well as those schedule to come in for scheduled service appointments. Arriving late or not showing at all impacts on their ability to manage treatments for these pets. As a result, we do have a few rules and guidelines that the staff work with in terms of late arrivals and no-shows.

Late Arrivals

Please be aware that our hospital has a policy wherein if you are more than 10 minutes late for your scheduled appointment time, we will be adjusting our schedule and moving you to the walk in/urgent care service when you arrive. While we certainly understand that delays may happen, we feel we have an obligation and responsibility to do our very best to service clients and patients who are here for their appointments on time. We strongly encourage all of our clients to arrive at least 15 minutes early for scheduled appointments if possible, as we do have administrative paperwork that will need to be completed, especially if you are a new client or have a new pet.

No-Shows

When you schedule an appointment and fail to show or call and notify us of your inability to keep this appointment time, it impacts our ability to service clients who may be here already waiting to see a doctor. If you fail to show or call and notify us about difficulty in keeping your appointment time 3 x, you will be prohibited from scheduling an appointment with one of our doctors. We have created this policy out of respect for those clients who are waiting to have their pets be seen. We will still see your pet, but it will be as a walk in/urgent care arrival only following three subsequent no-shows for appointments. We recognize that your pet may be in need of medical attention and we do not wish to turn your pet away, but you will be subject to any wait times associated with the walk in/urgent care service.